What do you do differently to exceed your customers’ expectations? In this session we will discuss common struggles, strategies to overcome these struggles, and the future of customer engagement from Meta and Freshworks’s perspective.
Freshworks
With over a decade of experience in result driven sales, Don is known for developing high-quality relationships in fast-evolving markets and is motivated to teach and share his experiences with others. Having worked for international companies in various roles, Don is very passionate about helping organizations move their businesses forward. He joined Freshworks in 2019 and has since played a crucial role in the growth and the development of the company in the Benelux, Nordics and Emerging Markets.
With a background in (digital) marketing and driving the ads business of Meta, Lori currently focuses on business messaging. In her role she collaborates closely with WhatsApp partners in EMEA. She focuses on enabling valuable conversations across the customer journey for businesses. She’s looking forward to discussing how businesses can improve their customer relationships on WhatsApp.