E-Commerce Live

How to turn your customer service into a profit centre

10:40 25 minutes roundtable Roundtable 14
Nikola Dimic GorgiasNeil Forrest Gorgias

Brands who provide exceptional customer service retain more costumes and repeat customers generate 300% more revenue than one-time customers.

Gorgias is the #1 helpdesk for ecommerce where you manage all of your customer communication channels in one platform – email, live chat, Whatsapp, SMS, phone calls, Facebook, Instagram (including DMs), reviews, and more.

This roundtable will show you how you can leverage best-in-class technology to be more efficient and drive revenue through your support channel.

Nikola Dimic

Nikola Dimic

Gorgias

Nikola has worked in the SaaS Industry for over 5 years and has been in sales his whole life. His current role is Senior Mid-Market Account Executive at Gorgias. He joined Gorgias when the company had only 10 employees and helped over 1,000 companies start using the software.

Neil Forrest

Neil Forrest

Gorgias

Neil Forrest is a Strategic Partner Manager at Gorgias. Prior to joining, Neil worked with Gorgias in his role as a Digital Consultant for ecommerce agencies to help deliver growth for DTC brands. Having worked across multiple ecommerce platforms, Neil found himself specialising in Shopify Plus and has launched his own ecommerce brand, Tartan Scarf Co to sustainably design and manufacture scarves in the Scottish Highlands.

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