E-Commerce Live

Improving LTV With Value Driven Conversations

11:20 25 minutes roundtable Roundtable 17
Devin Poole Dixa

For eCommerce companies, service interactions may be the only time customers interact with people from your brand.  Because of this, each service interaction holds tremendous potential to build, or destroy, customer relationships.  Join this session to learn the drivers for creating long lasting customer relationships.

Devin Poole

Devin Poole


Devin has spent 15 years researching and advising customer service and experience leaders around the globe. He has worked with companies across numerous industries and is a thought-leader and expert in the focus areas of customer loyalty, engagement channel strategy, digital service experience, and customer service talent management.

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