How Daily Paper, Veloretti and Patagonia provide exceptional customer service
Anouk talks about the most important things you need to set up good customer service within an e-commerce organization, based on the experience she gained over the past 15 years at various, fast-growing organizations. She shares the best practices she has learned from her fast-growing clients such as Patagonia, Veloretti and Daily Paper. This talk answers questions such as: How do you translate your brand identity into customer contact? Which touch points are essential in a customer journey? And how do you ensure that the customer is served as well as possible? In short: questions that concern entrepreneurs every day in the field of customer service.
