How Rivièra Maison replicates their optimal in-store experiences online
Providing the same great customer experience online as in-store and drive conversions, that was the challenge of Rivièra Maison mid 2020, when the focus was mainly online due to the fact the stores were closed. The company realized that they were limited in executing improvements, optimizations and carrying out A/B tests across their digital channels, with their previous in-house team and tech stack. Rivièra Maison needed a solution that would solve this problem, so they approached Growth Management Platform Insider.
Enhanced revenue generation and Conversion Rate uplift were two key factors driving their decision to start working with Insider. Rivièra Maison wanted to use Insider to deliver a best-in-class online customer experience, that is as successful as and an extension to their exceptional instore service.
The last one and a half years, Insider actively engaged with the Rivièra Maison team, helping them to identify the best features for their business needs.
During this presentation we will tell you about the learnings and successes of the partnership between Rivièra Maison and Insider. We will share best practices and examples of how to use personalization, A/B testing and optimization to reach your business goals.
