E-Commerce Live

Reshaping Customer and Agent Experience with Artificial Intelligence

30 minutes presentation

A few years ago, when we talked about Artificial Intelligence for Customer Service, what we probably had in mind was ‘just’ chatbot. The fast development of AI and Machine Learning brings and will keep bringing much more exciting capabilities to the contact center to improve both customers and agents experience. Capabilities such as predictive routing, predictive engagement, automated forecasting and agent assist. Learn more about the impact of AI on Customer Service and Customer Experience!